Blue Haven Separation is a separation support and educational service founded by Jade Hopper, a former family lawyer with more than a decade of experience in the legal industry.

Blue Haven provides practical support, educational resources, templates and personalised sessions to help people navigate the practical challenges of separation.

Blue Haven Separation is not a law firm and is not a registered legal practice. Blue Haven does not act as your lawyer, provide legal representation or appear on your behalf in court.

Although our services are informed by experience in the legal industry, Blue Haven does not provide legal advice tailored to your individual circumstances.

Nothing in our services or resources is intended to create a lawyer–client relationship.

All information, resources, templates, tools, sessions and other services provided by Blue Haven are intended to offer general information, education and practical support.

They do not constitute legal advice and must not be relied upon as a substitute for independent legal advice from an appropriately qualified Australian legal practitioner.

Blue Haven does not:

• Advise you on your individual legal rights, obligations or entitlements.

• Assess the legal merits of your circumstances or determine the likely outcome of a legal dispute.

• Interpret court orders or provide advice about their enforcement.

• Advise you whether to commence, defend or discontinue court proceedings.

• Act as your legal representative or communicate with another party on your behalf as your lawyer.

• Appear for you in court or tribunal proceedings.

• Guarantee that a particular agreement, document, letter or approach will be legally effective or achieve a particular outcome.

Where your circumstances require legal advice, you should consult an appropriately qualified Australian legal practitioner.

You remain responsible for obtaining independent legal advice where necessary and for all decisions you make concerning your separation.

Blue Haven offers a range of practical support services, which may include:

• Clarity Sessions.

• Roadmap Sessions.

• Support Sessions.

• Mediation Preparation Packages.

• Mediation Readiness Sessions.

• Support During Mediation.

• Letter Preparation Support.

• Document preparation services.

• Downloadable resources, templates and educational materials.

• Memberships and other digital resources, where available.

The services available, their descriptions, inclusions, prices and eligibility requirements are displayed on our website or at the time of purchase.

Each service has a defined scope. Please review the relevant service description before making a booking or purchase.

We reserve the right to update, change or discontinue services, subject to our obligations under applicable law and any existing bookings or purchases.

Appointments can be booked through our website, subject to availability.

When booking, you are responsible for providing accurate contact information and selecting the correct appointment type, date, time and preferred contact method.

Appointments may be conducted by telephone or Microsoft Teams, depending on the option selected during booking.

For telephone appointments, Jade will call you at the scheduled appointment time using the telephone number you provide.

For Microsoft Teams appointments, a meeting link will be provided before your appointment.

You are responsible for ensuring that:

• Your contact details are accurate.

• You are available at the scheduled time.

• You have access to a suitable telephone or internet connection.

• You are in a private and appropriate environment for the discussion.

If you are unable to attend, please refer to our Cancellation and Rescheduling Policy below.

All service and product prices are displayed on our website in Australian dollars and include GST where applicable.

Payment must be made using an accepted payment method through our nominated payment provider.

For appointments where payment is collected in advance, your nominated payment card will be charged 24 hours before the scheduled appointment time.

By completing your booking, you authorise Blue Haven or its payment provider to charge your nominated payment method in accordance with these terms.

For products and resources, payment must be completed before access or delivery is provided, unless otherwise specified.

An invoice or payment receipt will be issued following payment.

If a payment cannot be processed, we may contact you to arrange an alternative payment method. We reserve the right to cancel or suspend a booking or withhold access to a product where payment has not been successfully received, subject to applicable law.

We understand that circumstances can change and that you may occasionally need to cancel or reschedule an appointment.

Our cancellation and rescheduling policy is intended to provide clarity about the arrangements that apply to bookings.

Cancellation more than 24 hours before an appointment

If you cancel more than 24 hours before your scheduled appointment, any payment already received will be dealt with in accordance with the applicable cancellation terms and refund requirements.

Cancellation within 24 hours of an appointment

Where you cancel within 24 hours of your scheduled appointment, the appointment fee will generally remain payable and will not be refunded, except where a refund or other remedy is required by law.

Failure to attend

If you do not attend your appointment or are unavailable when we attempt to contact you at the scheduled time, the appointment will be treated as a missed appointment. The appointment fee will generally remain payable, except where a refund or other remedy is required by law.

Rescheduling an appointment

If you need to change your appointment, please provide as much notice as possible.

Rescheduling requests are subject to availability. Any applicable cancellation or rescheduling charges will be communicated before a change is confirmed.

Cancellations by Blue Haven

If we need to cancel or reschedule an appointment, we will contact you as soon as reasonably practicable to arrange an alternative appointment or applicable refund.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

We want you to have a positive experience when engaging with Blue Haven.

However, we understand that circumstances may change and that there may be occasions when you request a refund.

Our refund arrangements are as follows:

Appointments and sessions

Appointment fees are generally non-refundable where you cancel within 24 hours of the scheduled appointment or fail to attend.

Where an appointment is cancelled by Blue Haven, we will offer an alternative appointment or refund, as appropriate.

Digital products and downloadable resources

Due to the nature of digital products, refunds are not generally available simply because you change your mind after purchasing or accessing a resource.

However, if a digital product is faulty, inaccessible, not as described or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy.

Services and other purchases

Refund requests will be considered in accordance with the nature of the service or product purchased and your rights under applicable consumer law.

Nothing in these terms excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded, restricted or modified.

Where you purchase a letter or document preparation service, the work will be undertaken based on the information and instructions you provide.

You are responsible for ensuring that:

• The information and instructions you provide are complete and accurate.

• All relevant background information is disclosed.

• You review the prepared material carefully.

• The final document accurately reflects your intended communication.

• You decide whether and how to use or send the prepared material.

The service inclusions, page limits, timeframes and number of amendments will be specified in the relevant product description.

Unless otherwise stated, one round of minor amendments is included. Substantial changes to your original instructions, additional work or changes to the scope may incur an additional fee, which will be discussed with you before proceeding.

Blue Haven does not guarantee that any letter or document will achieve a particular outcome, be accepted by another party or be suitable for filing with a court or tribunal.

These services do not include legal advice, assessment of legal rights or representation.

Blue Haven offers practical resources and support to help you prepare for mediation.

This may include assistance with organising information, identifying priorities, preparing your thoughts and considering the practical steps involved in mediation.

Where a support person is requested to attend mediation, attendance is subject to the mediator's approval and the applicable mediation arrangements.

Blue Haven does not act as your legal representative during mediation, negotiate on your behalf or provide legal advice during the process.

You remain responsible for your decisions, proposals and any agreements reached during mediation.

If you require legal advice about a proposed agreement or its legal consequences, you should obtain independent legal advice before agreeing to any terms.

To help us provide the services you have purchased, we ask that you:

• Provide accurate and complete information.

• Respond to reasonable requests for further information.

• Treat our team respectfully and communicate appropriately.

• Attend appointments at the agreed time.

• Review all resources and prepared material before using them.

• Make your own decisions about your circumstances.

• Seek independent legal advice where required.

Blue Haven reserves the right to decline, suspend or discontinue a service where it is outside our scope, where we do not have the capacity or expertise to assist, or where continuing the service would be inappropriate.

Where possible, we will explain the reason and identify an appropriate alternative source of assistance.

Every separation is different, and outcomes depend on individual circumstances, the decisions of the people involved and, where relevant, the actions of other parties, mediators, courts and government agencies.

Blue Haven does not guarantee:

• That an agreement will be reached.

• That another party will respond to or accept correspondence.

• That mediation will be successful.

• That a particular proposal will be accepted.

• That a document will be accepted by a court, tribunal or other organisation.

• That using our resources or services will result in a particular financial, parenting or legal outcome.

Our role is to provide practical support and educational resources to help you feel more organised and prepared.

We understand that separation can involve highly personal and sensitive information.

We take the handling of your personal information seriously and aim to manage it respectfully, securely and transparently.

When you engage with Blue Haven, we may collect personal information such as:

• Your name and contact details.

• Booking and appointment information.

• Payment and transaction details.

• Information you provide about your separation circumstances.

• Documents and correspondence you choose to provide.

• Communications between you and Blue Haven.

• Website usage and technical information.

We collect this information to provide our services, manage bookings and payments, respond to enquiries, communicate with you and improve our services.

We may use third-party service providers to assist with website hosting, appointment bookings, payment processing, video conferencing, email communications, document storage and other business operations.

Where these providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We do not sell your personal information.

We may disclose information where necessary to provide our services, where you have authorised the disclosure or where disclosure is required or authorised by law.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Further information about how we collect, use, store and disclose personal information, and how you can request access to or correction of your information, is set out in our Privacy Policy.

We understand that you may share personal information and documents when accessing our services.

We will handle information provided to us with care and will not intentionally disclose your information to another person unless authorised by you, necessary to provide the relevant service or required or permitted by law.

However, Blue Haven is not a law firm, and communications with Blue Haven are not protected by legal professional privilege merely because you share information with us.

You should avoid sending information that is not necessary for the service you are purchasing.

Please contact us if you have questions about how your information will be handled.

All content on the Blue Haven website, including written materials, templates, downloadable resources, graphics, branding, designs and other materials, is owned by or licensed to Blue Haven unless otherwise stated.

You may download and use purchased or freely available resources for your own personal use in connection with your separation.

You must not:

• Reproduce or distribute our resources for commercial purposes.

• Sell, share or redistribute our templates or materials.

• Publish our resources as your own work.

• Modify and commercially distribute our materials.

• Use our content in a way that infringes our intellectual property rights.

Purchasing a resource does not transfer ownership of the underlying intellectual property.

Our website may contain links to third-party websites, services and resources.

These links are provided for convenience and general information only.

Blue Haven does not control the content, privacy practices, availability or accuracy of third-party websites and is not responsible for their content or services.

You access third-party websites at your own discretion and should review their terms and privacy policies.

We do not guarantee that our website will always be available or free from technical interruptions.

To the extent permitted by law, Blue Haven is not responsible for decisions you make based on general information, educational resources, templates or other material provided through our website or services.

You remain responsible for assessing whether information or resources are appropriate for your circumstances and for obtaining independent professional advice where required.

Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.

Where permitted by law, our liability in relation to a service or product will be limited to the remedies available under applicable law.

We value feedback and want to know if something has not met your expectations.

If you have a concern or complaint about a service, booking, payment or resource, please contact us at:

Email: hello@bluehavenseparation.com.au

Please provide a description of your concern and any relevant booking or transaction details so we can look into the matter.

We will endeavour to respond within a reasonable timeframe and work with you to resolve the issue.

Nothing in this process limits your rights to pursue any remedies available under applicable law.

We may update these Terms and Conditions from time to time to reflect changes to our services, business operations or legal obligations.

The latest version will be published on our website with the updated date.

Any changes will apply from the date they are published, subject to applicable law and any rights or obligations arising from an earlier booking or purchase.

These Terms and Conditions are governed by the laws of Victoria, Australia.

You agree that any disputes arising in connection with these terms will be dealt with in accordance with the applicable laws and jurisdiction of Victoria, subject to any mandatory rights or protections available under Australian law.